Your Privacy Matters
Mantak respects your privacy. This policy explains how we collect, use, store, and protect information when you browse our website, place an order, contact support, subscribe to updates, or interact with Mantak marketing.
Information We Collect
- Contact details such as your name, email address, phone number, and WhatsApp number.
- Delivery details such as address, city, province, postal information, and courier instructions.
- Order details including products, sizes, quantities, prices, payment method, order notes, and order history.
- Messages you send through forms, WhatsApp links, email, social media, or customer support channels.
- Newsletter preferences, marketing consent, and communication history.
- Website activity such as pages visited, product views, add-to-cart actions, checkout starts, purchases, device type, browser, approximate location, and referral source.
How We Use Information
- To confirm, prepare, dispatch, deliver, and support your orders.
- To contact you about order verification, delivery updates, failed deliveries, exchanges, returns, or customer support.
- To respond to styling questions, product questions, complaints, and service requests.
- To improve our website, product selection, advertising, checkout flow, and customer experience.
- To send newsletters, offers, and product updates when you subscribe or otherwise give permission.
- To detect fraud, prevent abuse, protect our website, and enforce our store policies.
- To comply with applicable legal, tax, accounting, courier, and operational requirements.
Cookies, Analytics & Advertising
Mantak may use cookies, pixels, and similar technologies to keep the website working, remember cart and wishlist activity, understand store performance, measure advertising, and improve product discovery. These tools may collect browsing activity such as page views, product views, add-to-cart events, checkout starts, and purchases.
We may use platforms such as Meta Pixel, website analytics tools, hosting tools, and similar services to understand campaign performance and show relevant Mantak content. You can manage cookies through your browser settings, though some store features may not work properly if cookies are disabled.
Sharing Information
We share information only when needed to operate Mantak, including with courier and delivery partners, hosting providers, payment or order tools, email and messaging services, analytics and advertising platforms, fraud-prevention tools, and professional advisers. We do not sell your personal information.
Retention and Security
We keep customer information for as long as needed to provide services, manage orders, meet record-keeping requirements, resolve disputes, improve the store, and protect Mantak. We use reasonable administrative, technical, and operational safeguards to protect information, but no online system can be guaranteed completely secure.
Your Choices
You can ask us to update, correct, or remove your personal information where appropriate. You can unsubscribe from marketing emails or contact us through the support channels on our website for privacy-related requests.
Policy Updates
We may update this Privacy Policy when our store, services, tools, or legal obligations change. The latest version published on this page applies to your use of the Mantak website.