Terms of Service

Overview

These Terms of Service apply when you browse the Mantak website, place an order, contact customer support, or use any store feature. By using the website or placing an order, you agree to these terms, our Privacy Policy, Returns Policy, and any order-specific terms shown at checkout.

Eligibility and Account Use

You must provide accurate contact, delivery, and order information. You are responsible for making sure your phone number, address, city, and order details are correct before submitting an order. Misuse of the website, false orders, unauthorized access, scraping, interference with store systems, or fraudulent activity is not permitted.

Products and Availability

• Product photos, colours, textures, and embroidery details may vary slightly because of lighting, photography, editing, production batches, and individual screen settings.
• Size charts and measurements are provided as guidance and may have small variations.
• Products, prices, offers, discounts, and availability may change without notice.
• If an item becomes unavailable after order placement, we may contact you to offer an alternative, wait option, or cancellation.

Orders and Payments

• An order is submitted when you complete checkout, but it may still require confirmation, verification, or availability checks before dispatch.
• Cash on Delivery is currently the available payment method for website orders unless another method is shown at checkout.
• Mantak may contact customers by phone, WhatsApp, SMS, or email for order verification, delivery confirmation, or support.
• We may refuse, hold, or cancel an order if details are incomplete, stock is unavailable, pricing is incorrect, payment or delivery appears suspicious, or the order cannot be fulfilled.

Delivery and Risk

Delivery timelines are estimates and may vary because of courier operations, weather, public holidays, remote locations, customer availability, address issues, or circumstances outside Mantak's control. Risk transfers to the customer once an order is delivered to the address or recipient provided at checkout.

Returns and Exchanges

Returns and exchanges are handled according to our Returns Policy. Requests must be made within the stated return window and items must meet the listed conditions. Sale, custom, altered, or final-clearance items may have limited eligibility unless the item received is damaged, defective, or incorrect.

Promotions and Pricing

Promotions, coupon codes, sale prices, free-shipping offers, and limited-time campaigns may be changed, paused, or withdrawn at any time. If a technical or pricing error appears on the website, we may correct the error and contact affected customers before fulfilling the order.

Website Content

All website content, including product photography, text, styling, graphics, logos, design, and layout, belongs to Mantak or its licensors and may not be copied, reused, or distributed without permission. You may use the website for personal shopping and customer support only.

Limitation of Liability

Mantak aims to keep the website accurate, secure, and available, but we do not guarantee uninterrupted access or error-free operation. To the extent permitted by applicable law, Mantak is not responsible for indirect, incidental, or consequential losses arising from website use, courier delays, unavailable products, third-party services, or circumstances outside our reasonable control.

Updates to These Terms

We may update these Terms of Service when our store, services, policies, or legal requirements change. The latest version published on this page applies to your use of the Mantak website.